Shipment and Delivery

Shipping & Delivery Policy

Last Updated: June 18, 2026

Shipping Rates

Processing Time

All items on gonwb are inspected and packed with care before shipment. Each order is individually checked for quality assurance to ensure you receive products that meet our standards.

• Handling Time: 1–3 business days (for quality inspection, packaging, and carrier handover)

• Orders are processed Monday–Friday, 9:00 AM – 6:00 PM PT (excluding federal holidays)

• You will receive a shipping confirmation email with tracking information once your order leaves our facility

Note: During peak seasons or promotional events, handling times may be slightly extended. We will notify you promptly of any unexpected delays.

Delivery Time (U.S. Orders)

Total Delivery Time = Processing Time + Transit Time

International Shipping

At this time, we primarily ship to addresses within the United States. For international shipping inquiries, please contact our support team at [email protected] before placing your order.

Order Cutoff & Delivery Guarantees

• Orders placed after 6:00 PM PT will begin processing the next business day

• Delivery times are estimates only and not guaranteed

• If you need your order by a specific date (e.g., for a holiday, event, or gift), please contact us in advance at [email protected] — we will do our best to accommodate your request

Incorrect or Updated Shipping Address

• Please double-check your shipping address at checkout

• gonwb is not responsible for orders delivered to incorrect, incomplete, or outdated addresses provided by the customer

• If you request the carrier to redirect or forward your package after it has left our warehouse, gonwb cannot be held liable for lost, stolen, or damaged items resulting from this change

Lost, Delayed, or Damaged Shipments

• If your package is delayed beyond the estimated timeframe, please contact us and we will investigate with the carrier

• For damaged items, please retain all original packaging and contact us within 7 days of delivery with photos of the damage

• We will work with you to resolve the issue — whether via replacement or refund